Terms of Service

Last Updated: June 28, 2026

1. LEGAL ENTITY INFORMATION

This website is operated by Trevano Solutions S.R.L.

Company Registration Number: J2025041588009

VAT Number: 51950960

Registered Address: Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36

Contact Email: info@pterho.com

2. SCOPE AND ACCEPTANCE

By visiting, registering, browsing, or placing an order on this website, you fully acknowledge, understand, and agree to be bound by these Terms, our Privacy Notice, and associated policies. These Terms are governed by the laws of the European Union.

3. GENERAL USAGE & PROHIBITED CONDUCT

Non-commercial Use: Products are for personal use only. Commercial resale, bulk wholesale, or unauthorized distribution is strictly prohibited.

Prohibited Acts: Users are forbidden from engaging in fraudulent activities, automated scraping, content copying, or malicious system interference. We reserve the right to terminate access for any violation.

4. INTELLECTUAL PROPERTY RIGHTS

All website content—including text, images, logos, graphics, and design—is the exclusive property of our brand. Unauthorized reproduction or commercial use constitutes an infringement, for which we reserve the right to seek legal remedies.

5. PRODUCT INFORMATION AND USAGE

Accuracy: We strive for accuracy in product details. Minor deviations (e.g., typographical errors, color differences due to screen settings) do not constitute product defects.

Usage Guidelines: Products are for external use only. Users must follow official instructions. Adverse reactions due to individual skin constitution or improper use are the sole responsibility of the user.

6. RIGHT OF WITHDRAWAL (CANCELLATION)

In accordance with EU Distance Selling Regulations, you have the right to withdraw from your purchase contract within 14 calendar days of receiving your goods without providing a reason. To exercise this right, you must contact us at info@pterho.com.

7. COMPLAINTS & WARRANTIES

Legal Guarantee: All products are covered by a 2-year legal guarantee of conformity from the date of delivery under EU consumer law.

Reporting: If you receive a defective item, please report it within 30 days of delivery via info@pterho.com, including your order number and photographic evidence.

Resolution: We acknowledge complaints within 48 hours. Legitimate claims will be resolved via repair, replacement, or refund within 14 days, conducted in good faith.

8. PRICING, PAYMENT, AND ORDER RULES

Pricing: Prices exclude import duties, local taxes, and remote logistics surcharges.

Security: Payments are processed via secure third-party gateways; we do not store sensitive payment credentials.

Cancellations: We reserve the right to cancel orders due to pricing errors, stockouts, or suspicious activity. Full refunds will be issued for canceled orders.

9. LIABILITY AND DISCLAIMER

Services are provided "as is." We are not liable for indirect losses, skin sensitivity reactions, logistics delays caused by third-party carriers, or customs detention.

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the European Union. Disputes shall first be addressed through friendly negotiation. If negotiation fails, you may utilize certified EU out-of-court dispute settlement bodies or seek recourse in your local jurisdiction.

11. REVISIONS AND CONTACT

We reserve the right to revise these Terms at any time. Continued use of our Services indicates acceptance of the updated Terms. For questions, please contact：info@pterho.com.