Last Updated: 12 August 2026
Order Fulfillment Timeline
Delivery time = processing time + transit time. See the breakdown below.
Processing Operations
Orders are typically processed within 1-3 business days of payment confirmation. Processing may run longer during sales periods or unusually high order volume.
Transit Timeline
|
Stage |
Timeframe |
|
Processing |
1–3 business days |
|
Transit (carrier) |
7–14 business days |
|
Estimated total |
8–17 business days |
Import Duties, Taxes & Customs
International orders may be subject to customs duties or local taxes, which — unless collected at checkout — are the recipient's responsibility.
Destination Countries
|
Region |
Countries |
|
Europe |
Romania (all regions), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom |
|
North America |
United States, Canada |
|
Other |
Contact info@pterho.com: real support email for pterho.com] to confirm availability for any country not listed above. |
Shipping Tariffs
Shipping cost is calculated at checkout based on destination and order size.
Logistics Carriers
Orders are delivered via local postal services or courier partners depending on destination— the specific carrier is confirmed in your shipping notification.
Address Accuracy Requirements
Please double-check your delivery address at checkout — we're not responsible for delivery issues caused by incorrect details you've provided.
Delivery Procedures
If delivery is attempted and no one's available, the carrier will generally leave instructions for pickup or redelivery.
Parcel Tracking
Tracking is provided by email once your order ships. If you don't receive tracking within 5 business days, contact us at info@pterho.com.
Delivery Discrepancies
Package lost, damaged, or marked delivered but not received? Contact info@pterho.com with your order number and any relevant details so we can investigate with the carrier.
Order Modifications
Need to change an order before it ships? Email us right away at info@pterho.com — we'll try to help, though this isn't guaranteed once processing has started.
Liability & Risk Transfer
We're responsible for packages confirmed lost or damaged in transit; we're not responsible for carrier delays outside our control, customs holds, or delivery issues caused by incorrect address information. Risk passes to you upon delivery.
Force Majeure
We're not liable for shipping delays caused by circumstances beyond our reasonable control, including natural disasters, carrier disruptions, or government restrictions.
Contact Information
|
Company Name |
TREVANO SOLUTIONS S.R.L. |
|
Registration No. |
J2025041588009 |
|
VAT Number |
RO51950960 |
|
Registered Address |
Bucuresti Sectorul 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36, Romania |
|
|
info@pterho.com |
|
Subject Format |
"Shipping Inquiry – Order #[YOUR ORDER NUMBER]" |
|
Support Hours |
Responses provided within 24 to 48 hours |