Terms of service

These Terms of Service (hereinafter referred to as the “Terms”) govern your access to, browsing of, and all purchase behaviours and usage of this website and its corresponding services. By visiting, registering on, browsing this website, and placing any product order, you fully acknowledge, understand and agree to be bound by these Terms, as well as our Shipping Policy, Return Policy and Privacy Notice. Please read these Terms carefully before using the website and completing any transaction. These Terms and all separate service agreements between us shall be governed by and construed in accordance with the laws of the European Union.

1. General Usage & Service Agreement

This website and all products sold on the platform are exclusively provided forpersonal, non-commercial consumer use. All users shall use the website legally, ethically and appropriately.
Any commercial behaviours including but not limited to commercial resale, bulk wholesale purchase and unauthorized distribution of our products are strictly prohibited. Users are forbidden to engage in fraudulent, illegal, harmful, malicious or unauthorized activities on this website, including hacking, automated data scraping, crawling, content copying for commercial use, spam attacks, malicious uploads, illegal transactions and other improper operations.
We reserve the absolute right to refuse service, restrict access, temporarily block or permanently terminate any user’s access to the website at any time without prior notice, for any violation of these Terms or improper usage behaviours.

2. Intellectual Property Rights

All content displayed on this website is the exclusive intellectual property of our brand, including but not limited to all texts, product images, pictures, logos, graphics, icons, webpage layout, design styles, product formulas and packaging designs.
No user may copy, screenshot, reproduce, modify, distribute, resell or commercially utilize any of the above content without our formal written authorization. Any unauthorized infringement of our intellectual property rights will constitute a violation of these Terms, and we reserve the right to pursue corresponding legal responsibilities and hold the infringer accountable for all losses caused thereby.

3. Product Information & Usage Guidelines

3.1 Product Information Accuracy

We strive to ensure the authenticity and accuracy of all product information on the website, including product descriptions, ingredient lists, specifications, sizes and display content. Nevertheless, minor deviations may inevitably occur, including typographical errors, occasional pricing mistakes, stock information inaccuracies, slight color difference and texture variations. Such differences are caused by lighting conditions, screen display differences, natural batch production fluctuations and other objective factors, which do not constitute product defects.
We reserve the right to correct all website and product information errors at any time without prior notice.

3.2 Standard Product Usage

All beauty and skincare products (including facial masks, face creams and other cosmetic skincare items) sold on this website are only for external personal skincare use. Strictly prohibited behaviours include internal ingestion, application on broken skin, eyes and mucous membranes, and use for any medical treatment purposes.
Users shall strictly follow the official product instructions for use. Any skin discomfort, skin damage, allergy or adverse reactions caused by improper use, unauthorized modification, overuse, personal skin physical constitution or individual ingredient sensitivity shall be borne solely by the user, and we shall not be liable therefor.

4. Pricing, Payment & Order Rules

4.1 Pricing Provisions

All prices displayed on the website are final consumer prices, excluding import duties, local taxes and remote logistics surcharges borne by users. We reserve the right to adjust product prices at any time without prior notice.

4.2 Payment Specifications

All order payments must be completed through our officially authorized secure third-party payment channels. By placing an order, you confirm that you are the legal authorized holder of the used payment method, and all submitted transaction information is true, valid and accurate.
We adopt secure third-party payment gateways and will not store any user’s sensitive bank information, credit card data and payment details on our servers.

4.4 Order Confirmation & Cancellation

The user’s order will be automatically confirmed after successful payment. We reserve the right to cancel any confirmed order under special circumstances, including but not limited to incorrect pricing information, product stockout, suspicious fraudulent transactions, invalid or unavailable shipping addresses.
If we cancel an order in accordance with the above provisions, we will issue a full refund to the user’s original payment account without delay.

5. User Information & User Obligations

When registering an account and placing an order, users must provide truthful, accurate, complete and valid personal information, including name, shipping address, contact email and other required information.
Users shall independently bear the responsibility for maintaining the confidentiality of their personal accounts and payment information, and all behaviours under the user’s account shall be deemed to be operated by the user personally. We shall not be liable for any losses caused by users’ provision of false information, improper preservation of personal information or account leakage.
Users are strictly prohibited from the following prohibited behaviours: posting offensive, harmful, illegal or abusive content on the platform; placing orders with fake identities or false shipping information; maliciously initiating disputes or unreasonable chargebacks without valid evidence; abusing customer service resources to put forward unreasonable repeated requests.

6. Third-Party Links & Platforms

This website may contain external hyperlinks for user convenience, including links to payment platforms, logistics tracking websites and social media platforms. We have no control over the operation rules, privacy policies and service content of all third-party websites.
Users shall access all external third-party links at their own risk, and we shall not bear any legal responsibility or liability for any risks, losses or disputes arising from users’ access and use of third-party platforms.

7. Website Operation & Maintenance

We will continuously carry out maintenance, upgrade, optimization and error repair work on the website system and server. We do not guarantee that the website can run uninterruptedly, stably and error-free at all times.
Temporary website downtime, service interruption or function failure may occur due to system maintenance, server upgrades, technical failures and other objective reasons. We reserve the right to carry out the above maintenance operations without prior notice, and shall not be liable for any losses caused by temporary unavailability of website access during the maintenance period.

8. Limitation of Liability & Disclaimer

All website services and products are provided on an “as is” basis, without any direct or implied warranty of quality, applicability and effect.
We shall not be liable for any indirect losses, skin discomfort, allergic reactions, physical injuries and other adverse consequences caused by users’ personal skin constitution, inherent ingredient sensitivity, improper use, misuse, failure to follow product instructions and personal operational errors.
We shall also not be responsible for logistics delays, customs detention, tax fee changes and other problems caused by third-party logistics services and local government policy adjustments, as well as all indirect losses arising therefrom.

9. Terms Revision & Update

We reserve the sole right to update, revise and supplement these Terms of Service at any time without prior notice to users. All revised terms will take effect immediately upon being published on this website page.
Users shall be responsible for regularly checking the latest content of these Terms. Your continued access to and use of the website and platform services after the update of the Terms shall be deemed as your full acceptance of the revised agreement.

10. Contact & Legal Information

If you have any questions, suggestions or disputes regarding these Terms of Service, please contact our official customer support team via email: info@pterho.com

Governing Law
These Terms of Service and all related service agreements shall be governed by and construed in accordance with the laws of the European Union.

TREVANO SOLUTIONS S.R.L.
Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36