Privacy Notice

This Privacy Notice explains how we collect, use, store and protect your personal data when you visit and purchase from our website. By using our website, you consent to the data practices described in this policy. We are committed to protecting every customer’s personal privacy and data security.

1. Information We Collect

We only collect necessary personal information to complete order processing and provide better customer service:
  • Personal Data: Full name, email address, shipping address, phone number.
  • Payment Data: All payments are processed by secure third-party payment providers. We do not store your credit card information.
  • Technical Data: IP address, device type, browser information, and website browsing records for traffic analysis.

2. How We Use Your Information

Your personal information will only be used for legitimate business purposes and will never be misused:
  • Process, verify, and ship your orders smoothly.
  • Send order confirmation, shipping updates, and after-sales notifications.
  • Respond to your inquiries, feedback, and after-sales requests.
  • Optimize website performance and improve product user experience.

3. Information Sharing

We do not sell, trade, or rent your personal information to any third parties for commercial purposes. We only share limited necessary data with trusted service providers, including logistics carriers and payment processors, solely to complete your transaction.

4. Cookies

Our website uses cookies to enhance your shopping experience. Cookies help us remember user preferences, analyze website traffic, and optimize page display. You may disable cookies in your browser settings at any time.

5. Data Protection & Security

We adopt advanced encryption technology and secure server systems to protect your personal data. We take reasonable technical measures to prevent data leakage, unauthorized access, disclosure or misuse of your private information.

6. Customer Rights

If you are located in regions with privacy protection laws such as GDPR or CCPA, you have the right to view, modify, or request deletion of your personal data. To submit a data request, please contact our support email.

7. External Links

Our website may contain external links to third-party platforms. We have no control over external websites and are not responsible for their privacy policies. We recommend that you check their privacy terms before browsing.

8. Policy Updates

We reserve the right to update this Privacy Notice at any time. Any revisions will be posted on this page with an effective date. Continued use of our website indicates your acceptance of the updated policy.

9. Contact Information

If you have any questions, disputes, or requests regarding our privacy policy, please contact our customer service team: info@pterho.com